All International orders are shipped via US Postal Service, Priority Mail International.
All International shipments are insured. This means if your package arrives damaged, or doesn't arrive within a reasonable amount of time, we will send a replacement package out immediately at no charge to you.
If you choose to not insure your order, we must have written waiver of insurance (e-mail is fine) - that means YOU will take responsibility if the package arrives damaged, or doesn't arrive at all! We will, of course, provide proof of shipping.
Please don't ask us to mark your order as a "gift" on the Customs form. It's illegal and could result in a fine for us.
We do not share your private information with anyone.
If you choose to create a Log-In Account, your information (but NOT your credit card info!) will be saved so that you don't need to enter your name, billing address, shipping address, phone, blah, blah, blah every time you order. Your credit card information absolutely, positively will NOT be saved.
In fact, we never even SEE your credit card information. All credit & debit card transactions are processed through a PCI-compliant third-party processor for your safety and security.
Additionally, if you create an account, you will have the option to be added to our E-Mail subscriber list. We occasionally - the key word here being "occasionally" - send out an e-mail with new product info, show schedules, and special sales or discounts available only to those on my subscriber list.
I promise you won't be inundated with gazillions of e-mails from me. My fantasy goal is once a month, but in all honesty, it's usually more like 5 or 6 times a year.
Overpayments & Credits
Occasionally, we won't be able to get an item back in stock. This is an unfortunate fact of life in the bead world - things come and go. In the case of out-of stocks, your credit card charge will be adjusted before it's processed. If you paid via paypal, we will issue a refund back to your PayPal account.
Backorders over $10.00 will automatically be sent if the item arrives back in stock within 30 days. After that time, we will call you first to ensure that you still want the item. There is never a shipping fee charged on backorders.
Actually, you can return most anything, aside from the afore-mentioned books, etc. Here's the scoop:
- No returns on books or patterns!
- No returns on special orders!
- No returns on any beads whatsoever!
(Nahhhh! . . . just kidding on that last one! But the first 2 are true.)
Returned items must be:
1 - in original packaging
2 - in the full quantity ordered
3 - within 30 days of invoice date
We do not refund the return shipping fee unless there was a mistake on our part!
1 - a copy of the invoice
2 - reason for return
3 - tell us what you would like us to do:
• credit to your Beyond Beadery account?
• credit to your charge / Paypal account?
20% restocking fee applies if:
1 - the items are not in their original packaging
2 - less the original quantity received
3 - past the 30 day grace period
To Order by Mail:
Please fill out the order form completely!
Send orders to
PO BOX 460
ROLLINSVILLE, CO 80474